2min chapter

All-In with Chamath, Jason, Sacks & Friedberg cover image

#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem

All-In with Chamath, Jason, Sacks & Friedberg

CHAPTER

Introduction

i'm obsessed with bad customer service and health care. i'd like to start out by walking you through a day at the doctor's office. Can look a little bit like this. You've to make an appointment. Till you call in. They put you on hold. And now it's maybe 30 or forty minutes later. Someone calls you back. As you may have guessed, they are very unpleasant. It's 21 days later. The doctor knocks,. Like you could possibly still be changing. He comes in, does a little small talk with you, he goes, sits down, starts asking you some questions. T your wordthret man gave itameiacetweplease.

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