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Rachel Stanley from Banzai shares how her team achieved a remarkable 20% increase in Net Retention Rate (NRR) within one year. Learn about the powerful OGSMT framework and the strategic initiatives that drove this success. Perfect for customer success professionals and executives looking to enhance their practices.
Click here to watch the video on YouTube!
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- Transitioning from siloed efforts to cohesive cross-functional teams for better alignment and results.
- Specific tactics used to engage and retain customers, including personalized onboarding and dedicated CSMs.
- The impact of these strategies on company morale, customer satisfaction, and the successful public offering.
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Rachel Stanley has over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer success, adoption, and support experience, and is passionate about building high-functioning teams that consistently hit their objectives. When Rachel joined Banzai, Customer Success was the only customer-facing job function. Since then, Rachel has added Onboarding, Support, and Customer Marketing, successfully creating a Customer Experience organization that has driven best-in-industry customer satisfaction and grown Banzaiโs Net Retention Rate (NRR) significantly.
๐ You may connect with Rachel via LinkedIn
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๐ Read: 4 Key CS Metrics That You Should Be Tracking
๐ฅ Watch: Increasing NRR for Saas
โฌ Download: Customer Health Score Facts & Industry Trends
#CustomerSuccess #NRR #Framework #BusinessGrowth
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๐ Visit our Website - CSM Practice
