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6min chapter
BE 304: Be Authentic, Honest, and Empathetic at Work in English
Business English from All Ears English
Empathy in Customer Communication
This chapter emphasizes effective communication strategies in customer service, focusing on the values of honesty and empathy. It illustrates how transparent discussions and genuine connections can enhance customer experiences and foster better workplace relationships.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode