How To Use UX As A Competitive Advantage (with Jared Spool)
The Product Manager
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The Pitfalls of Tactical UX and the Feature Factory Mindset
This chapter explores the frequent UX pitfalls encountered by tech companies due to a reactive approach in their design processes. Using an 'I Love Lucy' analogy, it emphasizes the chaos of prioritizing swift feature delivery over thoughtful user-centered practices.
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