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Navigating Conflict: Lessons from Hostage Negotiation
This chapter outlines the speaker's journey from police work to hostage negotiation and crisis consultancy, exploring how negotiation tactics can improve communication in both personal and corporate settings. It emphasizes the application of emotional regulation and inner resilience during high-stress conversations, drawing parallels between hostage situations and everyday conflicts. Readers are encouraged to cultivate a personal 'red center' to maintain clarity and composure in challenging discussions, transforming potential crises into opportunities for growth.