Moonshots Podcast: Superstar mindsets and success habits  cover image

Angela Ahrendts - Apple

Moonshots Podcast: Superstar mindsets and success habits

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Transforming the Retail Experience

This chapter explores the transformation of the retail experience under Angela Ahrendts' leadership at Apple, highlighting the luxury experience created by subtle changes such as equipping employees with iPhones and eliminating cash registers. It discusses Apple's customer-centric approach, absence of friction, and future retail strategy.

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