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20min chapter
Angela Ahrendts - Apple
Moonshots Podcast: Superstar mindsets and success habits
Transforming the Retail Experience
This chapter explores the transformation of the retail experience under Angela Ahrendts' leadership at Apple, highlighting the luxury experience created by subtle changes such as equipping employees with iPhones and eliminating cash registers. It discusses Apple's customer-centric approach, absence of friction, and future retail strategy.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode