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#237 User research during a pandemic with Mar Murube

UX Podcast

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How to Stop Recording Interviews When They Feel Uncomfortable

The first question I always ask is like right so tell me a bit about yourself. It can provoke so many different questions on different people it's amazing. You've got the big red button you need to press when clearly the person's too emotional to force an interview to go on but at the same time it's important research to know just how traumatized maybe are frustrated they are and have the right data to improve them. If this was like a real face-to-face thing I would use some kind of cards voting or something that directs the attention away from the subject.

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