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The Nordstrom Way: Embracing change in customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Nordstrom's Omni-Channel and Communication Strategies
This chapter explores Nordstrom's dedication to providing a seamless omni-channel shopping experience, leveraging AI for personalized customer interactions. It emphasizes the critical role of communication and employee engagement in achieving service excellence.
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AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode