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S3 E12: How to Build a Customer-Centric Organization with Jess Cervellon
Down To Chat
The Challenge of Advocating for Customer Experience
The narrator recounts their 15 years of experience in customer experience, revealing the challenges faced when companies prioritize profits over true customer engagement. This chapter emphasizes the significance of aligning organizational values with a commitment to customer satisfaction and the personal choices made in pursuit of fulfilling roles.
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