How to Deal With a Customer Who Comes in Complaining

Will Guidara, of Eleven Madison Park, talks about his journey to creating the #1 restaurant in the world, with three Michelin Stars and Four Stars from the New York Times. He discusses how being obsessive and noticing everything can work for you (not against you), how unreasonable hospitality became their signature mark, dealing with unhappy customers, and how to get your team to own your culture and buy-in. Show Notes Cure Your Culture Workshop

On The Rise