5min chapter

Banking Transformed with Jim Marous cover image

Inside Story: Ally & Microsoft Groundbreaking AI Collaboration

Banking Transformed with Jim Marous

CHAPTER

Success with Generative AI at Ally

The speakers discuss the success story of using generative AI at Ally, where automated call summaries were found to be highly accurate, saving time for customer care associates and allowing them to focus on customers. They also highlight the importance of all employees embracing technology and being open to change.

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