Fixing Uber’s Broken Culture
What's Your Problem?
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Building Trust: Working with Uber
This chapter explores Francis and Anne's initial impressions of Travis Kalanick, the CEO of Uber, before meeting him. They discuss their surprise after a three-day meeting with Travis, finding him thoughtful and open to help. The chapter also delves into the problems Uber faced with achievement and sentiment, including financial losses, a culture of harsh feedback, and instances of sexual harassment.
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