The Product Experience cover image

Podcast: Don’t Worry About Being Cool with Petra Wille

The Product Experience

00:00

How to Measure Coolness and Succeed With NPS

NPS is you because companies are looking for a way to measure how well they're doing with their customers. There's one really nice example which is actually from Tristan Harris and the time we spent initiative. You could track or ask the people, okay, couch surfing is not just about finding a couch where you can spend a night on. And then you have something like a KPI, right? The time spent on site is kind of cost the people are investing.

Play episode from 11:16
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app