
Culver's: Craig Culver
How I Built This with Guy Raz
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From Small Town to Franchise: A Culinary Journey
This chapter chronicles the early days of a small-town restaurant, showcasing its diverse menu and the struggles of attracting customers in a competitive market. It highlights the importance of exceptional customer service, the dynamics of running a family business, and the pivotal shift to a drive-thru model that boosted sales. The narrative explores the complexities of franchising and the evolution of training programs designed to maintain the brand's core values during expansion.
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