3min chapter

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S3 E5 - Donna Knapp - Probable Cause versus Root Cause

Profound

CHAPTER

The Challenge Is for Leaders to Shift the Vocabulary

Leaders need to understand how to apply techniques and coach people in how to use these techniques, he says. The challenge is then for leadership to empower people so they can make changes that could lead to better ways of working. "Having an effective common language is always an important first step in shifting culture," the CEO adds.

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