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Are You Using Quote UnQuote to Measure Your Performance?
I think a lot of the best work that I've done personally as a service person is not in direct response to clients. It's because I think about them and then I come up with things for them. And then I bring those things to them, none of which is based on working 45 hours a week and billing by the hour. We have to have freedom in terms of how we quote unquote measure our performance to do knowledge work if we are in fact knowledge workers.