Bob Greene: Work has changed dramatically due to covid 19. What are you seeing some of the biggest challenges and how can business leaders address them? One thing that's really striking me with it, as so many of us have switched to work from home,. We're starting to realize that we're more complete people.
Most of the work we do requires coordinating and collaborating with others. But how can we ensure the benefits of working with others, while avoiding conflict that’s inherent to communicating within groups?
In this podcast episode, Matt Abrahams speaks with Bob Sutton, Professor of Management Science and Engineering at Stanford School of Engineering and GSB Professor of Organizational Behavior (by courtesy) about maximizing productivity while minimizing what he calls “friction.” “So many organizations make the right things too hard to do and the wrong things too easy,” Sutton says. “For communication, to me, a big part of a leader's job is to be clear about where people should focus attention and where they should not focus attention.”
Connect: