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15: The Profound Human Connection of Micro-Communities, Participatory Economies and Good Old Customer Service

Unseen Unknown

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Integrating Humanity in Business

This chapter emphasizes the integration of humanity and creativity into technology and business, highlighting the impact of emotional connections in customer relationships. The speaker narrates their journey through various industries to illustrate the importance of customer happiness and employee empowerment in shaping positive experiences. It discusses the challenges and strategies for fostering meaningful interactions that lead to loyalty and successful brand identity.

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