With so many people struggling to manage their finances effectively, the financial services industry is steadily shifting its focus from increasing financial inclusion to improving financial health. For more than two decades, Jennifer Tescher has been pursuing this cause with the Financial Health Network, with the aim of ensuring a fair shake for the “little guy.” Now, with the emergence of agentic AI and open banking, Jennifer is helping to usher in a new era of personalised financial solutions, from AI-powered advisers that improve financial decision-making, to “self-driving wallets” that can take action on behalf of consumers. In this episode, Jennifer explains what consumers stand to gain from these advances, how banks will benefit too, and how the work being done now is laying the foundation for a more equitable financial future.
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