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EP 407: Facilitating change and navigating change fatigue with agency employees with Jenny Magic

Build a Better Agency Podcast

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How to Facilitate Change

We are talking about facilitating change both inside our organization and with clients. The execution piece is, at least in my experience, something that people have pretty well in hand. We know the steps it will take to migrate tasks from system A to system B. There's a mechanics, a rational front-brain step-by-step that's outlined in your deliverable. But I think the most important part is that we skip over skills do people need to be able to do that and what time do people need? That's two things there. What we like to do is think about making a list of everybody that is impacted by this process. This is an assessment matrix, but a simple Excel

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