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Strategies for Positioning Design as an Equal Business Partner / Scott Zimmer / Ep. #187

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CHAPTER

The Tipping Point: Changing the Narrative about Design at Capital One

In this chapter, the speaker discusses the tipping point in the story of Capital One's design capabilities. They highlight the importance of introducing designers and design leaders to different parts of the organization to make a larger impact on the culture. The adaptive path acquisition played a crucial role in changing the tone and narrative about design within the company.

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