Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects'
The Human Centered Design Podcast (Premium)
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Are There Any Room for the Ales in Teams?
I'm keen to point out here at this point that we're just talking about difficult personalities. In my perspective, I think that's not always a bad thing. Because those kind of tensions can sometimes be, they can derive some positivity towards the team dynamics. It can feel like a little bit more of a safer space to challenge versus suppressment and not being able to raise those pieces. So when you understand what is the risk, what is the value for this difference, risk holders, and you try to accommodate these different interests and to deliver value to them. But in fact, it's something that lots of designers don't do because they only take into interest the customer, the shareholders
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