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Amer Abu-Khajil | How I Tested AI Enhanced Customer Research

How I Tested That

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Innovative Customer Research with AI

This chapter explores the development of an AI-enhanced chatbot for customer research, inspired by experiences from the corporate and startup worlds. The speaker discusses the advantages of conversational interactions over traditional surveys and emphasizes the importance of human expertise in the automated processes. Challenges and insights from interviews with product managers and UX professionals are shared, highlighting the balance between technology and personal interaction in collecting valuable customer feedback.

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