
Episode 30: The Dominos are falling for 3rd party delivery (+ Abhinav Kapur of Bikky)
Food on Demand
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Harnessing Data for Restaurant Success
This chapter highlights the critical role of data collection in the restaurant industry, focusing on offline transactions and the insights they can provide for customer engagement and retention. It discusses the challenges restaurant operators face in leveraging point-of-sale data effectively and the need for reframing conversations around business challenges rather than just presenting raw data. Additionally, the chapter emphasizes the importance of memorable in-store experiences and personal anecdotes to illustrate the balance between attracting new customers and retaining existing ones.
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