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Bonus: What Leading DTC Subscription Brands All Have in Common w/ Anatta + Recharge

DTC Podcast

CHAPTER

Creating Rituals and Engaging Customers

This chapter discusses the importance of creating rituals and reminding customers why they subscribed to a product or service. It explores the use of user-generated content (UGC) and testimonials to keep customers engaged and highlights the role of data in identifying customer behavior. The chapter also suggests surprising and delighting customers with gifts or introducing new products to combat flavor fatigue.

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