The Importance of Customer Experience in the World Bank

Joey Coleman (@thejoeycoleman) is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days.

"We're not paying attention to maintaining the relationships that we claim are important to us." -Joey Coleman

• Why everyone has customers -- even if we don't own a business.
• Why the first hundred days of a customer life cycle are the most important -- and if you can get the experience right within this time frame, you've got a customer for life.
• The eight phases of a customer journey and how they apply to business and personal relationships.
• The experience mindset -- why it's important and how we can develop it.
• Why Joey's only gotten three tickets in spite of being pulled over by the police 81 times.
• And much more...

Sign up for Six-Minute Networking -- our free networking and relationship development mini course -- at jordanharbinger.com/course! 

Like this show? Please leave us a review here -- even one sentence helps! Consider leaving your Twitter handle so we can thank you personally! 

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.