The Root Cause of Problem Solving

There's an incredible amount of intellectual property built around problem solving, understanding complexity and change management. And actually if you read about Toyota, it's often said that what Toyota was trying to accomplish was to create an organization of problem solvers. We have to sort of be careful about how we do our dialogue so that when you talk at a forum and have incredible amount of information, people don't dismiss you because they hear you as "just using you" Right? So just to make sure it doesn't go unsaid, need it. It's important.