RELOAD: How to Handle Everyone Owning Customer Experience with Tamara McCleary
What's Next! with Tiffani Bova
00:00
Who Owns Customer Experience?
I think we're pretty bullish on customer experience being this new battleground. What I really believe in what I've seen is that customer experience is everyone's job. The customer's experience with the product or service is an amalgamation of all players, right? Because your experience with any brand is influenced by every single person or touch point.
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