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Ep 153 - "Cleaning First, With Dan Claps and John Ortega"

Head Heart & Boots

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Building Connections in Cleaning and Restoration

This chapter examines the evolving business model focused on consistent cleaning services within commercial settings, exploring the potential for sustaining long-term client relationships. Strategies for cross-selling and the significance of proactive cleaning as a foundational service are discussed, particularly in the context of emergency restoration scenarios. The conversation emphasizes the importance of effective communication and personal engagement to foster client loyalty, especially amidst increasing industry consolidation.

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