5min chapter

Banking Transformed with Jim Marous cover image

Inside Story: Ally & Microsoft Groundbreaking AI Collaboration

Banking Transformed with Jim Marous

CHAPTER

The Role of AI in Organizations and the Importance of Education and Culture

This chapter explores the idea of AI as a tool to assist rather than displace humans in the workplace. It discusses the importance of educating employees about AI capabilities, the role of organizational culture, benefits in customer care, and the importance of a data strategy.

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