Is There a Difference Between CX and Intent?

Jones Road went viral in January that essentially tripled our business. "I think what we've done well is had the right intentions and Everyone just really gives a shit about one another," he says. The company has grown from 10 to 50 employees, but there are still challenges as they continue to grow. 'When you're growing fast people are having to hire more and sometimes you're not able to hire quickly enough'