My team and I have managed almost 9000 reservations and almost 17,000 guests. From those guests we’ve sent and received over 140,000 messages - it’s a lot I know. While many of those were automated there are some messages that we just can’t automate; when an issue arises.
For this week we’ve broken down our top 8 issues, concerns, questions (call them what you want) instances where we need to communicate with our guests quickly and efficiently DURING our guests stay. If you missed the first part of this series head back to get the top questions you will get asked BEFORE a guest makes a reservation or checks in to your property and coming soon we’ll end the series with our top questions that will come up AFTER a guest stays at your property. This week:
- Eight guest questions / issues that WILL come up
- BONUS: 5 emergency issues you’ll want to be ready for
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