#23 Ways to reduce SaaS customer churn | Baird Hall - Co-founder at Churnkey
Bootstrapped Stories
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How Do You Measure Seasonable Turns?
The first step is digging in the data as kind of the first step. Then, ah, it's really important to make sure that you are collecting information when customers are cancelling. The other low hanging fruit is on boarding and understanding the difference between new and old churn.
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