Lenny's Podcast: Product | Growth | Career cover image

Inside Linear: Building with taste, craft, and focus | Karri Saarinen (co-founder, designer, CEO)

Lenny's Podcast: Product | Growth | Career

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Empathy Over Metrics in Product Development

This chapter explores a goal-setting approach in product-driven companies that prioritizes problem-solving and customer satisfaction over strict quantitative metrics. The speakers emphasize the significance of direct communication with users and cultivating a culture of customer insight within the team. By contrasting traditional data-driven methods with their relationship-focused strategy, they discuss how intuitive decision-making and understanding customer needs can lead to effective product development.

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