CEO of the Year Ed Bastian on Leading Delta Air Lines To The Top of the Airline Industry
Elevate with Robert Glazer
00:00
Delta's Strategic Shift and Leadership Insights
This chapter explores Delta Air Lines' transition from older jets to larger aircraft and the strategic decisions that supported them through challenges like the pandemic. It emphasizes the balance between customer feedback, humility in leadership, and the ongoing commitment to enhancing brand loyalty and customer experiences.
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