The New Rules of Frequent Flying: How Loyalty Programs Are Being Redefined
The Skift Travel Podcast
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The Dynamics of Airline Loyalty Programs
This chapter explores the changing landscape of airline loyalty programs amid regulatory scrutiny and the competing interests of elite travelers and points-savvy customers. It highlights the intricate relationships between airlines, credit card companies, and consumers, focusing on how loyalty programs impact revenue and traveler satisfaction. Additionally, the discussion emphasizes the implications of changes in credit card regulations and status requirements on consumer loyalty and long-term profitability for airlines.
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