Open table started in 98, actually, with the chicago ontrpner. It would be as if flights were booked without anybody having any skin in the game. People double book themselves and sometimes people overbook their restaurants cause they think that people are not going to show up. So i wanted to solve that. That was the initial thing. Now, a whole bunch of other stuff has come since then, but dou cas that and poker levelling. Oh, yes.
Nick Kokonas joins to discuss his his company Tock (10:50), his world-class restaurant group Alinea (0:54), how restaurants can improve their operating leverage (18:05), digital experiences augmenting hospitality (39:41), why tipping needs to be replaced (44:50), the labor supply (56:16), inflation (1:00:27), employee health and more!