The Future of Business Intelligence

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When you were going through that training, did you imagine Lucas in the future today focusing and spending so much time thinking about process and people and culture? No, I'm not in the slightest. Oh, yes, 1000%. Yeah, so I studied the computational intelligence. So a lot of... We now call AI, right? And then sort of by chance I rolled into a project where the product they were using was a next best offer or next best action tooling. It was using some sort of fancy Bayesian bandit out with them under the hood. The best way to minimize call handling time is to hang up the phone and not sell anything.

How does one build a strong culture of experimentation at an organization (and what does that even mean)? One way is to spend a few years working at a company that already has such a culture… and then jump ship to another organization that is well on its way! That's (sort of) what our guest, Lukas Vermeer, did when he left booking.com to go to Vista. With Val Kroll guest-co-hosting, we dug into the challenges — organizational, educational, and mindset-al (?) — when it comes to having an organization successfully and appropriately integrate experimentation into their operational ways. For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.