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Your Firm Knows More Than You Think—Here’s How to Use It—Christopher Parsons, Knowledge Architecture

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Enhancing Competitiveness Through Knowledge Management

This chapter explores the critical role of knowledge management in tackling business challenges and achieving strategic goals like improved design quality. It discusses the importance of capturing knowledge from experts at risk of being lost and introduces a tool called Synthesis to facilitate this process. Additionally, the chapter examines the dynamics between users and knowledge management tools, emphasizing the need for adaptable technology and the integration of AI agents to enhance organizational effectiveness.

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