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EP 407: Facilitating change and navigating change fatigue with agency employees with Jenny Magic

Build a Better Agency Podcast

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How to Facilitate Positive Groupthink Sessions in a Project Management Tool Change

Sally Kohn: One of the things I hear agency owners talk about sometimes is that they shy away from getting feedback because it turns into a bitch session. How do you facilitate those conversations in a way that doesn't just end up with everybody complaining and some of the detractors sort of modifying the thinking or the people who were on board? "The negative groupthink session should never happen," she says.

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