Mastering Workplace Investigations

This chapter explores the essential techniques for active listening and interviewing in workplace investigations, focusing on maintaining neutrality and identifying conflicts of interest. It emphasizes the importance of structured interviews, effective questioning, and being vigilant for signs of deception among participants. Through a complex case study involving allegations against a CEO, the chapter highlights the challenges of interviewing in high-stakes environments and the need for corroborative evidence to build a credible narrative.

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