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EP 407: Facilitating change and navigating change fatigue with agency employees with Jenny Magic

Build a Better Agency Podcast

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The Importance of Putting on Your Poker Face

I thought I was this great open door, regarious Italian guy that anybody can tell anything to. But I think sometimes we just don't know. Unintentional, not malicious blind spots. We all have blind spots. If there's open conversation, which is what you and Karen had and Karen and her team had, they didn't all have it with you, right? So you can see that it's not about like the thing people often say, Oh, psychological safety is like trust. It's a different dynamic. And that's the concept of psychological safety.

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