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819: How to Stop Avoiding Conflict with Sarah Noll Wilson

How to Be Awesome at Your Job

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The Conversational Intelligence

I love the practice of honor the emotion that coached the behavior and what that looks like is, hey, Pete, it's okay that you're upset right now. When I'm working on a team, I love using language of observation and then an invitation. This actually comes from my colleague, Jill Mata, Villanova Mitchell,. It's asking for a do over. One of the hardest things to do is to really honestly apologize when you've hurt somebody. That can be really, really hard.

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