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#525: [Amazon Connect] Episode 1 - Personalize Customer Engagement By Empowering Agents

AWS Podcast

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Connects Forecasting, Capacity, Planning and Scheduling Capabilities

connects capabilities were architected from the ground up to be part of the solution. It's not just bolted on, it's native within connect and we just believe that every contact center leader can be more productive with these capabilities. And we have a bata customer that's already seen a five % improvement in forecasting outcomes.

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