#525: [Amazon Connect] Episode 1 - Personalize Customer Engagement By Empowering Agents
AWS Podcast
Connects Forecasting, Capacity, Planning and Scheduling Capabilities
connects capabilities were architected from the ground up to be part of the solution. It's not just bolted on, it's native within connect and we just believe that every contact center leader can be more productive with these capabilities. And we have a bata customer that's already seen a five % improvement in forecasting outcomes.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
