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What's the hidden business behind your business? w/Rent the Runway's Jenn Hyman

Masters of Scale

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Behind the Curtain of Rent the Runway

This chapter explores the intricate logistics and quality control processes at Rent the Runway, revealing how customer satisfaction hinges on effective management of returned clothing. It also highlights the challenges of recruiting skilled labor in the garment industry and the company's innovative approach to employee benefits.

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