Alastin's Focus on Customer Service

Alastin built its success on being one of the first self-serve business models in enterprise software. The company's always heard, maybe your model will work to 5 million, but it won't get you to 10. And now the refrain we hear is, all right, maybe it'll get you to 300, but it's not going to get you to a billion. At some stage, you're going to have to change.