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7min chapter
The New Rules of Frequent Flying: How Loyalty Programs Are Being Redefined
The Skift Travel Podcast
Navigating Airline Loyalty Programs
This chapter examines the complexities and customer frustrations surrounding airline loyalty programs, focusing on transparency and recent changes by Delta Airlines. It discusses the balance between maintaining profitability for airlines and ensuring customer satisfaction through clearer communication and innovative redemption options.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode