Office English: Mistakes
Learning English For Work
Handling Customer Mistakes with Genuine Apologies
This chapter explores effective strategies for addressing errors in customer interactions, emphasizing the value of offering solutions like discounts. It underscores the power of a sincere apology and clear communication to mend relationships and alleviate tensions.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
