We're going to have a course basically on interpersonalcommun ation in the digital age, right? And knowing how to get. your customer's attention and satisfaction is worthless because you're talking about the minimam amount of service to knot piss somebody off. We just gave out a go the extra mile award, which we have every month in our company, which is for the cor value of go the additional mile. A dude, i would trade places with any 19 yearold, any any 19 year old right now on earth, because the opportunity is fucking ridiculous to be successful. But look for that course in the next year, because that's what we're going to we're goingto have
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.