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EP 402: The ROI of making your existing clients happier with Susan Baier

Build a Better Agency Podcast

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Understanding Client Segments and Their Value to Agencies

This chapter discusses different segments of clients and their value to agencies, specifically focusing on 'staff prioritizers' and 'saving seekers'. It highlights the preferences and attitudes of these segments, emphasizing the importance of partnership, understanding client priorities, and nurturing long-term value.

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